Privacy policy

Last Updated: April 29, 2025

This Privacy Policy describes how Luxx Loom (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from luxxloom.com (the “Site”)

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect different types of personal information depending on how you interact with our Site, including:

Information you provide directly:

Name, shipping address, billing address, phone number, and email

Payment information (securely processed via Shopify or payment gateways)

Account login details (if you create an account)

Messages or inquiries you send to us

Information we collect automatically:

IP address, browser type, device type, and browsing behavior

Pages viewed, time spent on the Site, and clicks

This data is collected via cookies and similar technologies

Information from third parties:

Shopify (our website platform)

Payment providers (e.g., Stripe, PayPal)

Marketing and advertising partners (if applicable)

2. How We Use Your Information

We use your information to:

Process your orders and provide customer support

Send you order confirmations, updates, or promotional messages

Analyze website usage to improve our services and product offerings

Detect and prevent fraud or other harmful activity

Comply with legal obligations

You may opt out of promotional emails at any time using the “Unsubscribe” link.

3. How We Share Your Information

We share your personal information only when necessary:

With service providers like Shopify, payment processors, shipping companies, and marketing platforms

With legal authorities, when required to comply with laws or respond to legal requests

In business transfers, like mergers or acquisitions

We do not sell your personal data.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

Save your preferences

Understand how users interact with the site

Show relevant ads (if we run marketing campaigns)

You can disable cookies in your browser settings, but this may affect how the Site functions.

To learn more about cookies used by Shopify, visit: Shopify Cookie Policy

5. Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw consent to data use (like marketing emails)

Request data portability or place restrictions on processing

To exercise your rights, contact us at luxxloom.co@gmail.com. We may request proof of identity for verification.

6. Data Retention

We retain your personal data only as long as necessary:

To fulfill orders and support your account

To meet legal or tax obligations

To resolve disputes or enforce agreements

7. Children’s Privacy

Our Site is not directed to children under 16, and we do not knowingly collect information from them. If you believe a child has provided us personal data, please contact us to remove it.

8. International Data Transfers

If you're located outside Bangladesh, please be aware your information may be transferred, stored, and processed in other countries where our service providers are located.

We take steps to ensure appropriate safeguards are in place to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: luxxloom.co@gmail.com

Address: Uttara, Dhaka, 1230, Bangladesh.